Privacy Policy

This Privacy Policy ("Policy") issued by roger44 ("the Company", "we", "us", or "our") and governs the collection, use, storage, and disclosure of personal data submitted by users ("you", "your", "Member", or "User") of the roger44 online gaming platform accessible at https://roger44.cam (the "Platform" or "Website").

Roger44 takes data privacy seriously. We recognise that our Members — including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia — trust us with sensitive personal and financial information. That trust is not taken lightly, and this Policy explains exactly how we handle it.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the roger44 Platform as a whole. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

For the purposes of this Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means roger44, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of roger44 pursuant to a contractual arrangement, including payment processors, KYC verification providers, and cloud hosting services.
• "Cookies" means small text files placed on your device when you access the Platform, used to recognise returning visitors and support Platform functionality and analytics.
• "KYC Data" means identity and address verification documentation submitted as part of the Know Your Customer verification process, including identity documents, proof of address, and selfie photographs.
• "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, religious beliefs, health status, or financial details, which is subject to heightened protection obligations under applicable law.

Roger44 collects the following categories of Personal Data from Members and visitors to the Platform:

3.1 Registration & Account Data

• Full legal name as it appears on your official identity document;
• Date of birth (for age verification — you must be 21 or above to register);
• Email address and mobile phone number;
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru);
• Username and encrypted password credentials.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents — MyKad, Passport, or Malaysian Driver's License;
• Proof of residential address — utility bills, bank statements, or official correspondence;
• Biometric selfie photographs submitted for identity matching purposes;
• Payment method verification screenshots (account name and number only).

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts (in MYR/RM), dates, and payment method used;
• Payment instrument details where applicable (e.g., registered e-wallet account associated with Touch'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — card numbers and full bank account numbers are not stored by roger44);
• Bonus and promotional credit history;
• Wagering and gaming activity records.

3.4 Technical & Usage Data

• IP address and approximate geolocation at the time of login;
• Browser type, version, and operating system;
• Device identifiers (where applicable);
• Pages visited, features used, and session duration logs;
• Referral source data (how you arrived at the Platform).

3.5 Communications Data

• Records of communications between you and our customer support team via live chat or email;
• Survey or feedback responses submitted voluntarily;
• Marketing preference settings and opt-in or opt-out records.

Roger44 collects Personal Data through the following channels:

• Directly from you: When you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, or voluntarily provide information through Platform forms;
• Automatically through Platform interaction: Via cookies, web beacons, server logs, and similar tracking technologies when you browse or use the Platform;
• From payment service providers: Transaction confirmation data received from Malaysian payment processors including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX as part of deposit and withdrawal processing;
• From third-party KYC verification partners: Where we use accredited third-party services to assist with identity document verification, those providers may transmit verification outcome data to us;
• From fraud prevention and security providers: Risk and fraud scoring data received from security service providers engaged to protect Members and the integrity of the Platform.

Roger44 processes your Personal Data for the following purposes:

Roger44 processes Personal Data only where a lawful basis exists under applicable data protection legislation. The legal bases we rely upon are as follows:

• Contractual necessity: Processing required to provide the Platform Services you have requested, including account administration, transaction processing, and game access;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and gaming licensing conditions;
• Legitimate interests: Processing carried out in pursuit of roger44's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement — provided such interests do not override your fundamental rights and freedoms;
• Consent: Processing for purposes such as direct marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time by updating your communication preferences within your Account settings or by contacting support.

Roger44 does not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes. We may share your Personal Data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Service Providers: Malaysian payment processors including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — solely for the purpose of executing deposit and withdrawal transactions;
• KYC & Identity Verification Partners: Accredited identity verification service providers engaged to assist with document review and fraud detection;
• Cloud Infrastructure Providers: Hosting and data storage providers operating under contractual data processing agreements with industry-standard security obligations;
• Fraud Prevention & Security Services: Third-party security providers used to detect, prevent, and investigate fraudulent activity and cybersecurity threats;
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory request, we may disclose data to law enforcement agencies, gaming regulators, or other competent authorities;
• Professional Advisors: Legal, accounting, or auditing firms engaged in connection with roger44's business operations, subject to professional confidentiality obligations.

Roger44 uses cookies and similar tracking technologies to enhance your experience on the Platform. Below is a summary of the cookie categories we deploy:

• Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies that keep you logged in during your visit. They cannot be disabled without breaking core Platform functionality.
• Analytical / Performance Cookies: Used to collect anonymised information about how visitors use the Platform, including pages viewed and navigation paths. This data helps us improve the user experience. These cookies do not identify you personally.
• Functional Cookies: Enable the Platform to remember your preferences — such as language settings, preferred payment method, and display options — to provide a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised access attempts, and other security threats.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the roger44 Platform. Our Platform does not currently respond to "Do Not Track" browser signals.

Roger44 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Roger44 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the roger44 Platform is encrypted using industry-standard Secure Sockets Layer (SSL) technology — the same standard used by major Malaysian banks including Maybank and CIMB;
• Encrypted Data Storage: Sensitive Personal Data stored in our systems — including financial records and KYC documentation — is encrypted at rest using AES-256 encryption;
• Two-Factor Authentication (2FA): Available to all Members and mandatory for account recovery scenarios, adding an additional layer of protection against unauthorised access;
• Access Controls: Personal Data is accessible only to roger44 personnel and authorised service providers on a strict need-to-know basis. Access is logged and audited regularly;
• Regular Security Audits: The Platform is subject to periodic penetration testing and security audits by qualified independent security professionals;
• Intrusion Detection Systems: Automated monitoring systems are deployed to detect and respond to anomalous access patterns and potential security breaches in real time.

While roger44 applies robust security measures, no method of electronic transmission or storage is entirely without risk. In the event of a data breach that poses a material risk to your rights and freedoms, we will notify affected Members and relevant authorities in accordance with applicable legal requirements.

Roger44's primary data infrastructure is hosted in secure data centres. In the course of operating the Platform, some Personal Data may be processed by service providers located outside of Malaysia — for example, cloud hosting providers or KYC verification partners operating in other jurisdictions.

Where such international transfers occur, roger44 ensures that adequate safeguards are in place to protect the Personal Data transferred, including:

• Transfers to jurisdictions recognised as providing an adequate level of data protection;
• Implementation of contractual safeguards — including standard data processing agreements — with receiving entities;
• Application of equivalent technical security standards to internationally processed data as apply domestically.

Roger44 does not transfer Personal Data to jurisdictions without ensuring that appropriate protective measures are first established.

Subject to applicable law, you have the following rights in respect of your Personal Data held by roger44. To exercise any of these rights, please contact us using the details in Section16.

The roger44 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, store, or process Personal Data from individuals under the age of 21.

Age verification is conducted as part of the account registration and KYC process. Where roger44 becomes aware or reasonably suspects that a Member is under the age of 21, we will immediately suspend the Account, initiate an age verification review, and — if the suspicion is confirmed — permanently close the Account and return any verified real-money funds in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on roger44, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The roger44 Platform may contain references to third-party payment services such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX for the purpose of facilitating transactions. These third-party services operate under their own privacy policies and terms of service, which are independent of this Policy.

Roger44 is not responsible for the privacy practices or content of third-party services. When you interact with third-party payment providers as part of a deposit or withdrawal transaction, their data collection and use practices are governed by their respective privacy policies, not by this Policy.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of roger44.

Roger44 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered Members by posting a notice on the Platform and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed of how we protect your Personal Data. Your continued use of the roger44 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

Where applicable law requires that material changes be communicated by more direct means — such as email notification — roger44 will comply with such requirements.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your Personal Data, please contact roger44 using the following details:

• Data Privacy Enquiries — Email: [email protected]
• Subject Line: Privacy Policy Enquiry / Data Request
• Live Chat: Available24 hours a day, 7 days a week through the in-platform live chat feature
• Response Time: All privacy-related correspondence will receive a substantive response within thirty (30) calendar days of receipt

Where your data rights request requires identity verification, we may ask you to provide a copy of a valid identity document before we process your request. This is to protect against unauthorised access to your Personal Data by third parties.

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.